Our Policies

Each location is mandated to follow the policies of Amenity Computer Services, Inc. located at 7126 Eckhert Road, Suite 9, San Antonio, Texas.  Amenity Computer Services South is an independently owned company.

ACS will test individual parts, purchased from ACS, suspected defective by our customers free of charge.  
ACS will charge a bench fee if our customers request that ACS test/repair a part as a unit, in a customer built/installed system.
Backup your software prior to having service performed by ACS.

If you have any questions regarding our policies, please ask your Sales/Service representative for an explanation! 

NEW PRODUCT WARRANTY: (The ACS South location is responsible for its own warranty returns.)
Amenity Computer Services, Inc. Offers 1yr warranty on all parts unless otherwise noted. Within the first 30 Days we offer an immediate swap out with Complete packaging (in resellable condition), the receipt is required. After the 30 Day immediate swap out we do have to send the product back to the manufacture at our cost not yours unless it is physically damaged. Amenity Computer Services, Inc. is not responsible for changes in warranty offered by the manufacturer. The manufacturer may elect to replace a product with a different model. Amenity Computer Services, Inc. does not warranty physically damaged items. If you do loose the receipt don't worry......all of Amenity Computer Services product are tagged with our warranty stickers....we will still send back products to the manufacture, You just pay shipping NO handling. If an item has a longer manufactures warranty we will still do the work for you, You just pay for shipping NO handling. There is no refunds on freight charges.  Lightning damage is not considered a product failure.
Refunds will not exceed current market value.

NEW PRODUCT RETURNS:
You have 7 Days (from receipt date) to return any* (please see list below for exclusion) item purchased at Amenity Computer Services, Inc.  with Complete packaging (in resellable condition). The receipt is required. All of Amenity Computer Services, Inc. products are tagged with our warranty sticker. There is no refund on physically damaged items.

*Custom built system is not refundable.
*Special order items is not refundable.
*Processors/CPU's is not refundable.
*Software is not refundable
 

USED PRODUCT WARRANTY:
Amenity Computer Services, Inc. Offers 90 Day warranty on all used parts  / systems unless otherwise noted. Within the 90 Day warranty we offer an immediate swap out with matching or like item. If we do not have the replacement part you will be refunded. The receipt is required.
Amenity Computer Services products are tagged with our warranty stickers.

USED PRODUCT RETURNS:
You have 7 Days to return any* (please see list below for exclusion) item purchased at Amenity Computer Services, Inc.  with Complete packaging (in resellable condition). The receipt is required. All of Amenity Computer Services, Inc. products are tagged with our warranty sticker. There is no refund on physically damaged items.

*AS IS Products.
*Processors / CPU's


WHAT YOU SHOULD HANG ON TO:
Amenity Computer Services, Inc. does not keep track of invoices. The Invoice is your warranty.
ACS will take No action without the presence of the ACS warranty tag.
TAMPERING  with, or REMOVING the ACS warranty tag will VOID the warranty.