ACS' Fine Print Page

All components offered by Amenity Computer Services, Inc. (ACS), are NEW!

In the following paragraphs the phrase "ACS Inc." refers to all Amenity Computer Services, Inc. branch locations. The phrase "ACS" refers to both "ACS Inc." locations and Amenity Computer Services South. The phrase "ACS South" refers to the Amenity Computer Services South location.

Each location is mandated to follow the policies of Amenity Computer Services, Inc. located at 7126 Eckhert Road, Suite 9, San Antonio, Texas. Amenity Computer Services South is an independently owned company.

All warranties offered by ACS are the Manufacturer's warranty. ACS is not responsible for changes in warranty offered by the manufacturer. Effective May 1st 2007, during the first 30 Days of any warranty, ACS will replace defective product with like kind replacement to the original purchaser. After 30 days, all items that offer a manufacturer's direct warranty, must be returned to the manufacturer by the original purchaser for any/all warranty issues. ACS will assist customers with items from manufacturers not offering direct end user warranty. For this service, the customer will be charged a shipping/handling fee plus applicable freight charges. Any additional charges incurred by ACS while rendering this service will be billed back to the customer by ACS.

KEEP YOUR INVOICE!
KEEP ALL THE ORIGINAL PACKAGING, DOCUMENTATION, DRIVERS, CABLES, etc. that where received with the product (incompleteness/shortages must be reported to ACS within 24 hours of purchase). DO NOT WRITE ON ANY PRODUCT, DOCUMENTATION, PACKAGING, etc. The manufacturer may elect to replace a product with a different model and requires the complete return of all packaging from the customer. ACS will take No action without the presence of both the ACS warranty tag and the Original invoice for the component(s) in question. ACS offers a 30 day hot swap policy on defective products. Any product found defective in the first 30 days will be exchanged for a like product without delay to the customer for in-stock items. After 30 days, all products must be returned to the manufacturer by the end user for any/all warranty issues. ACS does not offer loaner equipment.

ACS will not warranty any products that have been physically damaged through neglect or misuse by the customer. Lightning damage is not considered a product failure. The ACS warranty tag must match the product serial number: TAMPERING with, or REMOVING the ACS warranty tag will VOID the warranty. The ACS South location is responsible for its own warranty returns. Warranty returns for ACS Inc. can be made through the ECKHERT ROAD location only.

There will be NO REFUNDS on installed products; like kind replacement for defective products only. There will be NO REFUNDS after seven (7) days from original invoice date. All returns for refund must be in "LIKE NEW" condition, with all Packaging, Documentation, Drivers, and Registration (where applicable). ACS charges a 15% restocking fee to all products returned for refund. Refunds will not exceed current market value. Any product not in "LIKE NEW" condition, will be refused a refund. Compatibility issues are the responsibility of the customer and does not warrant refund on installed products. Refunds will be by check only and mailed within 15 days of return for refund.

There are NO REFUNDS on Software!

There are NO REFUNDS on Freight charges!

There are NO REFUNDS on Labor charges!

There are NO REFUNDS on Special Order Items!

Direct Manufacturers WARRANTY on Processors sold separately!

ACS will test individual parts, purchased from ACS, suspected defective by our customers free of charge. ACS will charge a bench fee if our customers request that ACS test/repair a part as a unit, in a customer built/installed system.

If ACS has to remove a part that is under ACS warranty from a customers system, that ACS did not install, ACS will apply a labor charge to remove that part.

ACS offers a two year, in-shop warranty on labor performed by ACS. This labor warranty DOES NOT COVER SOFTWARE, including any software loaded by ACS for the customer.

Backup your software prior to having service performed by ACS.

If you have any questions regarding our policies, please ask your Sales/Service representative for an explanation!