Our Policies
Each location is mandated to follow the policies of Amenity Computer Services, Inc. located at 7126 Eckhert Road, Suite 9, San Antonio, Texas. Amenity Computer Services South is an independently owned company.
ACS will test individual parts, purchased from ACS,
suspected defective by our customers free of charge.
ACS will charge a bench fee if
our customers request that ACS test/repair a part as a unit, in a customer built/installed
system.
Backup your software prior to having service performed by
ACS.
If you have any questions regarding our policies, please ask your Sales/Service representative for an explanation!
NEW PRODUCT WARRANTY: (The ACS
South location is responsible for its own warranty returns.)
Amenity Computer Services, Inc. Offers 1yr warranty on all parts unless
otherwise noted. Within the first 30 Days we offer an immediate swap out with
Complete packaging (in resellable condition), the receipt is required. After the
30 Day immediate swap out we do have to send the product back to the manufacture
at our cost not yours unless it is physically damaged.
Amenity Computer Services, Inc. is
not responsible for changes in warranty offered by the manufacturer.
The manufacturer may elect to
replace a product with a different model.
Amenity Computer Services,
Inc. does not warranty physically damaged items. If you do loose the receipt
don't worry......all of Amenity Computer Services product are tagged with our
warranty stickers....we will still send back products to the manufacture, You
just pay shipping NO handling. If an item has a longer manufactures warranty we
will still do the work for you, You just pay for shipping NO handling. There is
no refunds on freight charges. Lightning
damage is not considered a product failure.
Refunds will not exceed current market value.
NEW PRODUCT RETURNS:
You have 7 Days (from receipt date) to return any* (please see list below for
exclusion) item purchased at Amenity Computer Services, Inc. with Complete
packaging (in resellable condition). The receipt is required. All of Amenity
Computer Services, Inc. products are tagged with our warranty sticker. There is
no refund on physically damaged items.
*Custom built system is not refundable.
*Special order items is not refundable.
*Processors/CPU's is not refundable.
*Software is not refundable
USED PRODUCT WARRANTY:
Amenity Computer Services, Inc. Offers 90 Day warranty on all used parts /
systems unless otherwise noted. Within the 90 Day warranty we offer an immediate
swap out with matching or like item. If we do not have the replacement part you
will be refunded. The receipt is required.
Amenity Computer Services products are tagged with our warranty stickers.
USED PRODUCT RETURNS:
You have 7 Days to return any* (please see list below for exclusion) item
purchased at Amenity Computer Services, Inc. with Complete packaging (in
resellable condition). The receipt is required. All of Amenity Computer
Services, Inc. products are tagged with our warranty sticker. There is no refund
on physically damaged items.
*AS IS Products.
*Processors / CPU's
WHAT YOU SHOULD HANG ON TO:
Amenity Computer Services, Inc. does not keep track of invoices. The Invoice is
your warranty.
ACS will take No action without the presence of the ACS warranty tag.
TAMPERING with, or REMOVING the ACS warranty tag will VOID the warranty.